*** Helping patients during the COVID-19 pandemic ***
We understand that in the current environment many of our current patients are experiencing financial hardship so we will at this time bulk-bill face to face consultations Mon-Fri for age pensioners, concession card holders, those on jobkeeper or jobseeker, and students.
Please note that we do not bulk bill on Saturdays. Children up to age 15 are always bulk billed.
However, we will continue to bulk bill all consultations with practice doctors over the phone or by telehealth for existing practice patients.
Why do we charge fees and not bulk bill?
We are unable to provide the care that you deserve if we bulk bill. Bulk billing refers to the practitioner accepting your Medicare rebate as payment for the consultation. Unfortunately, over the years this rebate has barely increased while costs of running a practice have grown at a much greater rate. In fact, for many years Medicare rebates remained 'frozen' while costs of living continued to increase.
The practice is not a government facility but a small business and needs to pay rent, receptionist wages, nurse wages, medical supplies, utilities, accreditation fees, insurance, IT services and equipment, cleaning, etc. You may already be familiar with the discrepancy between specialist fees and low Medicare rebates.
The Medicare rebates are much lower than the AMA (Australian Medical Association) recommended consultation fees. To see the erosion of your Medicare rebate against the CPI over the years see this AMA document.
Other practices have decided to continue to bulk bill but this results in quick turnaround, careless consultations as the volume of consultations has to make up for the low rebates. This is not the way GPs at MedPlaza practise.
If you disagree with the constant erosion of your Medicare rebate we suggest discussing or writing to your local member of parliament.
What are our GP fees?
We charge a 'private fee' for GP consultations with the exception of children, students and DVA card holders. A Medicare rebate is available for those who are eligible.
A 'private fee' means that full payment for the consultation is required on the day. If you are entitled to a Medicare rebate it will be processed automatically and deposited in to your account in 2-3 days. The difference between the paid fee and the rebate received is the 'gap fee'. It is currently illegal to just charge a 'gap fee' and bill the consultation to Medicare.
Please review our schedule of fees below.
Please note that fees for some GP consultations may be covered by insurance, eg. Workplace or motor vehicle injury consultations. In these cases, the patient will be charged the appropriate fees until a claim number has been obtained by the patient.
If you are experiencing financial hardship please discuss this with your GP.
The fees are set by the doctors and reception does not have the authority to alter fees.
Who do we Bulk Bill?
We Bulk bill selected patients from Monday to Friday (see below) and all children up to and including age 15 on Saturdays as well.
Are Discounts available?
We charge a 'discounted private fee' for age pensioners and holders of concession cards. The 'gap fee' is significantly reduced for these patients.
Why we charge the full fee and not just the gap amount?
Current legislation makes it illegal to charge a gap fee only. We must ask for the payment of the full fee at the time of the consultation. If you are eligible for a Medicare rebate, the full rebate amount will be deposited into your account usually within 2-3 days. Please ensure your account details are lodged with Medicare.
What are our fees for other practitioners?
Dr Tony Liu, our visiting specialist paediatrician, charges a private fee to be paid at the time of the consultation and a Medicare rebate is available if eligible.
All Allied Health Services which include psychology, podiatry, dietitian, remedial massage and acupuncture, incur a private fee to be paid at the time of the service. Some services may be eligible for a Medicare or DVA rebates for valid cardholders. For some services, patients with private health insurance may receive a rebate (please check with your insurer). Please note that MedPlaza cannot enquire about your cover or dispute your received rebate amount. We use HICAPS to submit these claims to private insurance.