We aim to provide you with exceptional care.
All our contrator general practitioners are Australian trained and are Fellows of the Royal College of General Practitioners ensuring the highest level of specialised general practice training in Australia. General Practitioners are specialised doctors that have chosen to specialise in general and family medicine.
Our tenant GPs have also completed additional diplomas in areas of special interest to provide you with more specialised care in the areas of: children's health, women's health, family planning, and travel medicine.
Our nurses are highly trained and have many years of experience in general practice providing nursing care as well as assisting general practitioners.
In order to provide you with the best care, we are generous with our appointment times giving you the time you require. We do not overbook our appointments. We will not rush you out the door. We generally try to run on time but emergencies or unforseen issues may arise and we appreciate your patience.
To assist us in managing your and our time more efficiently please book an appointment of appropriate duration:
- Short - A brief appointment for a prescription, BP check or referral.
- Standard - standard appointment for single issue, eg. a cold, urinary infection.
- Long - long appointment for complex or multiple issues, including mental health consultations/plans, referrals under care plans.
- Extended - extra long appointment for more complex or multiple complex issues.
Please advise if you longer require an appointment by calling our receptionists on 8765 0777. Please note that HealthEngine currently cannot cancel appointments via the reminder SMS.
It is difficult to predict when you will need to see a GP urgently. We keep a limited number of 'on the day appointments' for this very reason but they are available on first in basis. Please try to call our receptionists early in the morning - best just after 8am - mentioning the urgent need for an appointment.
We would very much appreciate if you could only use these appointments for genuine medical needs. If you require a referral or prescription on the day please advise the receptionists and they will be able to assist.
We understand that you are busy and may have misplaced or forgot to obtain a prescription or referral that is now required urgently. We are able to fit you in to provide a repeat prescription or repeat referral. This does not apply to referrals to new practitioners, eg. specialists, or referrals under care plans. This also does not apply to prescriptions for medications not previously prescribed or repeat prescriptions for antibiotics.
Fees apply if you are unable to attend the surgery but need the referral or prescription faxed or picked up by another person.
Our practice has a policy of always making time to assess and treat a sick baby or child (up to age 10). Please call our receptionists and an appointment will be arranged. In most cases the practice nurse will triage and do a preliminary assessment while waiting for the doctor's availability.
We know your time is precious. We try to run to time but delays may occur due to a medical emergency, or a fit in of a sick baby or child. We ask for your understanding as we try to give each patient the necessary time to manage their care.