Here are some important facts regarding MedPlaza, Medicare and the health system.
Are my medical records private and confidential?
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at www.privacy.gov.au/health
We take your privacy very seriously. It is for this reason that:
- we will not give out patient details or medical information over the phone
- we will not disclose medical information to your partner or other family member unless specifically agreed
- we will not disclose medical information of a child aged 14 or over to a parent unless specifically agreed
Please note that according to legislation and Medicare rules a child aged 14 or over may attend a GP alone and consent to normal medical treatment without the parents knowledge or consent.
How does Bulk Billing work?
Bulk Billings means that GPs accept payment for their services at Medicare rates. For the convenience of patients, Medplaza has an arrangement with Medicare whereby we send all the service billings to them on patients behalf. This is why we ask you to sign after your consultation. Not all services we offer are covered by Medicare.
MedPlaza is not a public clinic even though we choose to Bulk Bill most GP consultations. Nearly all GP clinics in Australia are private businesses and are not part of the public health system.
How do referrals work?
Referrals from your GP to a specialist or allied health practitioner allow you to claim a rebate from Medicare. A referral is a legal document, it cannot be backdated or issued without a consultation with a GP. Your GP determines if a referral is warranted. We ask all our patients not to misplace their referrals or present for their specialist appointment without one. Reissuing of lost referrals incurs a fee.
How can I follow up my results?
As a general rule our practitioners will encourage all patients to make an appointment to discuss investigation results. The doctors have a system in place where most results are received and reviewed electronically. In case of urgent results requiring prompt follow up you may be contacted by our practice nurse or the GP directly.
What is accreditation?
Our clinic is fully accredited. This means that the medical services we provide meet the national standards required by the Royal Australian College of General Practitioners (RACGP). This is a comprehensive and stringent process which ensures standards of excellence in all aspects of medical care.
Why do I need to make an appointment?
Appointments minimise waiting time and let your GP prepare for your consultation. Of course emergencies happen and your GP may be running late. If you cannot wait we will offer you an alternate time or another GP on the day.
Do our GPs have relevant qualifications?
All our GPs are Australian trained and are fellows of the Royal Australian College of General Practitioners (RACGP) ensuring the highest standard of care.
Is MedPlaza an accredited Travel Clinic?
We are a NSW Health accredited Yellow Fever vaccination clinic. We provide travel medicine advice and stock a range of travel vaccinations.
Do we cater for physically disabled patients?
We are a fully wheelchair accessible clinic. There are 2 dedicated disbaled parking spots in front of the clinic building. There are no steps when accessing the building. If you require mobility assistance please contact our receptionists.
What if I need an interpreter?
The use of interpresting services can be arranged if required. Please advise us in advance preferably at the time of making an appointment. Some of our doctors can also consult in other languages such as: Polish, Portuguese, and Cantonese.
How do I submit a suggestion or complaint?
If you have a suggestion or complaint we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. If you feel you have an issue you would like to discuss outside the practice you may contact the Health Care Complaints Commission on 9219 7444.
What is our smoking policy?
The practice has a strict non-smoking policy. Smoking is not allowed within the practice or in the immediate vicinity. Your adherence to this policy would be appreciated.
Why am I receiving reminders?
Our practice is committed to preventive care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice (SMS or post) from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor or reception know.
What are my patient obligations?
In order to provide you with the best care possible it is essential that patients are honest and provide full dislosure of their conditions and circumstances. It is requested that patients maintain respect towards all practitioners and staff of MedPlaza. We reserve the right to refuse treatment to any person that is abusive, inappropriate or threatening to staff.